Our Policies Overview
Please take a moment to familiarise yourself with our various policies. If you have any questions about them, please get in touch with us before booking. By continuing to book you will have been deemed to have accepted them.
Terms and Conditions
General
This is a legally binding contract between the property owner, Wendy Winter and the holidaymaker. The property owner is also referred to as “we” and “us”.
The holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as “you”.
The property referred to being The Old Guard, Inner Hope Cove, Nr Kingsbridge, Devon, TQ7 3HW, United Kingdom.
Bookings
A booking deposit is payable within 7 days of the provisional booking being taken. The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared through the banking system (where appropriate). The booking then becomes confirmed. Until the booking is confirmed, it can be cancelled at any time without prior notice.
The balance of the rental charge, along with the breakage deposit, is payable not less than 6 weeks prior to the start of the holiday. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the holidaymaker. Please be sure to note the due dates of these payments as reminders are not routinely issued.
Bookings made less than 6 weeks prior to the arrival date must be paid in full at the time of booking.
Cancellation by the Holidaymaker
Cancellation of the booking by the holidaymaker should be made by email to info@theoldguard.uk.
In the event of a cancellation, we will attempt to re-let the property and if successful, a discretionary payment may be made. However, we strongly recommend you take out holiday cancellation insurance.
Cancellation by the Property Owner
The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available and the property owner has to cancel the booking, the property owner will endeavour to find the holidaymaker suitable alternative accommodation. If suitable alternative accommodation cannot be found, the holidaymaker shall be entitled to a full refund. The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid.
Miscellaneous
Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies.
The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.
The property owner is entitled to ask the holidaymaker to leave the property without any refund if, in the property owner’s opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable.
The property owner reserves the right to refuse entry to anyone, who in the property owner’s opinion is not suitable to or capable of taking charge of the property.
The property owner reserves the right to ask the holidaymaker and their party to leave the property, without refund, should the behaviour of the holidaymaker and/or their party be considered by the property owner to be unreasonable.
Number of Guests
The maximum number of people entitled to stay at this property is 6 and furthermore, only those people named on the booking form are entitled to stay. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without any refund. Sub-letting or assignation of the let is prohibited.
Pets
Pets are allowed in the property subject to the property owner’s agreement. All pets must be house trained and the number and type of pet must not exceed what was agreed at the time of booking, otherwise a breach of contract will be deemed to have taken place.
Pets must not be left unaccompanied in the property at any time and must not be allowed on the beds or furniture. The holidaymaker shall be liable for all damage caused by his/her pet or any pet belonging to the holidaymaker’s party. A charge will be made for any additional cleaning required. The property owner cannot be held responsible for any accident or injury to a pet during their stay.
Arrival and Departure Time
Every effort will be made to have the property available from 16:00 on the day of arrival. The property must be vacated by 10:00 on the day of departure. Late departure will result in an additional charge being made. Information about keys and how to collect them will be provided once full payment has been received.
Liability
The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker’s party. Vehicles and possessions are left entirely at the risk of the holidaymaker.
Children must be supervised at all times.
Cleaning
We would like to think the holidaymaker and party would treat the property as they would their own home and at the end of the holiday the property is left in a clean and tidy condition. The property owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday.
Breakages
The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental dame or breakages should be reported to the property owner (or their representative) prior to departure. The property owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for.
Complaints
Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the property owner (or their representative) immediately it becomes apparent, thereby giving the property owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.
The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible.
Return of Breakage Deposit
Your breakage deposit, minus any deductions, will be returned to you within 2 weeks of the departure.
Reservation Policy
The Old Guard – Reservation Policy
Check-In Time 04:00 PM | Check-Out Time 10:00 AM
The standard CHANGEOVER day is Saturday for weekly bookings and Thursday to Sunday for weekend bookings, unless agreed otherwise with the owners of The Old Guard prior to an online booking.
PAYMENT – 25% is due at time of booking and final payment is required 6 weeks prior to arrival. Non-payment by the due date may, at the sole discretion of the owners of The Old Guard, treat the non-payment as notice of cancellation.
A REFUNDABLE DAMAGES DEPOSIT of £500 is required. This is a security/damage deposit and is fully refundable within 14 days after check out provided the following provisions are met
• No damage is done to the property or its contents
• All debris, rubbish and discards are placed in the outside rubbish bin
• All soiled dishes are placed in the dishwasher and cleaned
• No linens or towels are lost or damaged
MAXIMUM OCCUPANCY at The Old Guard is 6 persons.
CHECK-IN TIME – We want to ensure that the property is fully ready for your stay, so to give our cleaners enough time, the check-in time is currently 4pm. Please can you ensure you do not arrive at the property before 4pm.
If you would like to send me your mobile number I will happily message you if you can enter the property earlier than 4pm, as the cleaners may finish slightly sooner than this.
CHECK-OUT TIME – Please ensure you leave by 10am as our cleaners will not be able to prepare the property for our next guests until it is empty.
Up to two DOGS are permitted only with prior approval. £30 per dog per stay applies. Dog owners are responsible for cleaning up any/all pet refuse. Dogs are not allowed on furniture/in the bedrooms at any time. Any evidence of dogs on furniture may incur extra cleaning fees.
The property owners assume no responsibility for illness or injury that humans or dogs may incur while on the premises.
PARKING available for 2 vehicles.
The Old Guard is a NON SMOKING property.
BREAKAGES & DAMAGES – Please notify us of any breakages or damages found at the property upon your arrival which may have been cause by previous guests, and prior to vacating if caused by yourselves.
Cancellation Policy
The Old Guard – Cancellation Policy
The 25% deposit paid at the time of booking is non-refundable.
Cancellations within 30 calendar days from the day of arrival will result in a cancellation charge of 50% of the full rental fee.
Cancellations within 7 days from the day of arrival will result in a 100% charge of the full rental fee.
Should an online booking be made on a different changeover day to Friday for weekly bookings and Friday to Monday for weekend bookings without prior approval by the owners of The Old Guard, the booking may be subject to a cancellation.
The owners of The Old Guard reserve the right to cancel a booking at their sole discretion up to 14 days prior to the arrival date.
Privacy Policy
What is this Privacy Policy for?
This privacy policy, in conjunction with our standard terms and conditions sets out how we, The Old Guard, Hope Cove uses and protects personal information that you give us when making a booking online.
It is also the privacy policy for our website (www.theoldguard.uk) governing the privacy of those who choose to use it. The policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.
Information we collect about you
Making a booking
When you make a booking, through our website we will ask you to provide personal information about yourself. This could be your name, address and other contact details. The information and the information about your booking(s) is used to arrange your holiday accommodation and any other services you are requesting.
Filling out forms
We may collect information you provide when you fill out forms on our website, such as signing up to our newsletter, filling in our contact form, registering as a user on our website or requesting a brochure.
If you contact us, we may keep a record of the correspondence.
Use and storage of your information.
- We have legal obligations to keep your personal data supplied safe. We will tell you how we will use your information and we will collect it fairly.
- Your booking information is held securely on our third party, GDPR compliant booking system, Bookalet. The owners of the booking system have security in place to ensure data is kept safe at all times. You can read their privacy policy here: https://www.bookalet.co.uk/privacy/
- Information you provide to us will not be shared with third parties without your knowledge. We use the information to provide holiday services to you under our contractual obligation and to provide you with the best possible service. We may also use it to improve our products and services.
- Limited information about your booking will be shared with the housekeepers involved in a booking, where necessary.
- If you have consented to receive email marketing communications from us we will periodically send you emails which include offers, new products and holiday inspiration ideas that we think will be of interest to you. You are welcome to unsubscribe from our email communications by using the unsubscribe button at the bottom of each email or email us at info@theoldguard.uk. We will always ask for your explicit permission to send you direct marketing communications.
- Payments transactions are carried out through independent third parties and governed by third party terms and conditions. We do not store or process credit card details. The Old Guard, Hope cove uses Paypal for our online bookings. You can see their security policy here: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full.
Your rights
We will hold your information on our systems for a period that we deem to be commercially viable.
- You have the right to have all your information deleted from our systems.
- You have the right to ask for a copy of the information we hold about you.
- You have the right to change any incorrect information we hold about you.
- You have the right to ask us to stop processing information about you.
In the UK, the supervisory authority is the Information Commissioner’s Office (ICO).
Please visit: https://ico.org.uk/global/contact-us/
Our Website
We take a proactive approach to user privacy on our website, and ensure the necessary steps are taken to protect the privacy of users throughout their visiting experience. Our website complies to all UK national laws and requirements for user privacy.
Contact & Communication
Users contacting our website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
Email Newsletter
We send regular email newsletters which are used to inform subscribers about products and services supplied by The Old Guard, Hope Cove. Users can subscribe through an online form should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the General Data Protection Regulation. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates our website. Under the General Data Protection Regulation you may request a copy of personal information held about you by our email newsletter program. If you would like a copy of the information held on you please email info@theoldguard.uk.
Email marketing campaigns published by The Old Guard, Hope Cove may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity (this is by no far a comprehensive list).
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign.
External Links
Although our website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout our website. (External links are clickable text / banner / image links to other websites.)
We cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that our website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. Our website nor its owners will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
Our website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
Our website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls. Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by our website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore our website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.